Hotel Receptionist Resume Keywords for ATS
ATS systems for Hotel Receptionist roles prioritise front-of-house hospitality terminology, property management systems, and guest service keywords. Successful CVs mirror the exact language used in job adverts—terms like 'check-in/check-out', 'guest relations', and specific software names (Opera, Fidelio) trigger higher match scores. Focus on customer-facing skills, booking systems, and measurable service outcomes.
ATS keywords for a Hotel Receptionist Resume
Use these as a checklist — include the ones that genuinely apply to you, matched to the wording of the job you are targeting.
Core skills
Tools & software
Soft skills
Certifications & qualifications
How to get a Hotel Receptionist Resume past the ATS
- Use exact property management system names (e.g., 'Opera PMS' not just 'hotel software') as recruiters search for specific platforms
- Include both 'receptionist' and 'front desk' terminology, as job postings alternate between these terms
- Quantify guest interactions where possible (e.g., 'processed 50+ check-ins daily') as ATS may parse numerical achievements
- Spell out abbreviations on first use (e.g., 'Property Management System (PMS)') to ensure ATS captures both versions
- Mirror the exact service terminology from the advert—'guest relations', 'guest services', or 'customer service'—as these aren't always treated as synonyms
- List shift patterns you've worked (e.g., 'night shifts', 'weekend availability') as these are common search filters
Before & after: Hotel Receptionist Resume bullets
Before: Welcomed guests and dealt with their queries
After: Delivered customer service excellence by managing check-in/check-out for 80+ guests daily using Opera PMS, resolving queries and achieving 95% positive feedback scores
Before: Answered phones and took bookings
After: Operated multi-line switchboard and processed 30+ reservations daily via telephone and Booking.com extranet, maintaining accurate guest registration records
Before: Handled payments at reception
After: Processed cash handling and payment transactions exceeding £5,000 weekly using chip and PIN terminals, reconciling daily takings with zero discrepancies
Free Hotel Receptionist Resume template
Every keyword on this page, already in the section a parser expects to find it in. Fill in the bracketed fields and you have a Resume an ATS can read.
Hotel Receptionist Resume keywords — FAQ
What keywords should a Hotel Receptionist put on their Resume?
A Hotel Receptionist Resume should include core skills such as Check-in and check-out procedures, Guest registration, Reservation management, Telephone switchboard operation, Cash handling, Payment processing, and name specific tools like Opera PMS, Fidelio, Guestline, Mews, Cloudbeds. Always match the exact terms used in the job description you are applying to.
How do I make my Hotel Receptionist Resume ATS-friendly?
Use a plain-text skills section, mirror the keywords from the job posting word-for-word, spell out acronyms once alongside their short form, and quantify your achievements. Use exact property management system names (e.g., 'Opera PMS' not just 'hotel software') as recruiters search for specific platforms
What skills do employers look for in a Hotel Receptionist?
Beyond technical skills, employers screen for Customer service excellence, Communication skills, Problem-solving, Attention to detail. Relevant qualifications include Food Hygiene Level 2, First Aid at Work, Fire Safety Training.
